Chase Capital Inc has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 1 646 530 8444
Addresses: 405 Lexington Avenue Chrysler Building New York City NY 10174 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.chasecapma.com.
The platform at Chase Capital Inc is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since I retired last year of dealing with this, I have had enough.
Pros: Responsive team|Reliable uptime|Social trading features
Cons: Live chat only during business hours
I experienced a security concern with my Chase Capital Inc account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Helpful community forum|Detailed reporting|Competitive fees
Cons: Withdrawal takes 1-2 business days
What really bothers me about Chase Capital Inc is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after reading several online reviews and I fell for the polished exterior. Never again.
Pros: Segregated accounts|Dividend tracking
Cons: Search feature is basic|Email notifications too frequent
The onboarding at Chase Capital Inc was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Easy to use platform|Dividend tracking
Cons: No live chat on mobile
I am in a dispute with Chase Capital Inc over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Dividend tracking|Social trading features|Easy withdrawals
Cons: Slow to add new assets|Minimum deposit could be lower
The platform itself is okay, but the customer service at Chase Capital Inc is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Great customer service|Wide product range|Low minimum deposit|Personal attention
Cons: Live chat only during business hours|Limited social trading features
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Chase Capital Inc said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Tax reports included|Dedicated account manager
Cons: None so far
KYC with Chase Capital Inc is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Educational resources|Transparent fees|Smooth onboarding
Cons: Mobile app could be improved
I had a dispute with Chase Capital Inc and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Economic calendar|API access|Dividend tracking
Cons: None so far|Limited cryptocurrency options
Chase Capital Inc locked my account without warning and demanded documents I had already submitted. since mid-2025 later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Low minimum deposit|Good mobile app|Dedicated account manager
Cons: Limited social trading features|None so far