Chartered Trust Bank (charteredtrustgroup.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 16622288902
Addresses: 6671 Camino Montego Carlsbad CA 92009 USA This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.charteredtrustgroup.com.
I joined Chartered Trust Bank (charteredtrustgroup.com) after hearing about them at a conference and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Multiple order types|Stable platform|Professional team|Wide product range
Cons: Wait times can be long during peak hours
I experienced a security concern with my Chartered Trust Bank (charteredtrustgroup.com) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Clean UI|Responsive team|Good analytical tools|Smooth onboarding
Cons: Onboarding videos are outdated
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Chartered Trust Bank (charteredtrustgroup.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Reliable uptime|Fast execution|Full transparency
Cons: Cannot customize dashboard fully|Some tools only available on higher tiers
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Chartered Trust Bank (charteredtrustgroup.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Regular platform improvements|Responsive team|Educational resources|Economic calendar
Cons: Limited social trading features
The so-called education at Chartered Trust Bank (charteredtrustgroup.com) is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for over a year thinking they would help me learn.
Pros: Multi-device support|Social trading features|Portfolio tracking tools
Cons: Wait times can be long during peak hours|Currency conversion fee exists
The platform at Chartered Trust Bank (charteredtrustgroup.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for about three months of dealing with this, I have had enough.
Pros: Segregated accounts|Low minimum deposit
Cons: Some tools only available on higher tiers
Chartered Trust Bank (charteredtrustgroup.com) offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Transparent fees|Detailed reporting|Economic calendar
Cons: Withdrawal takes 1-2 business days|Currency conversion fee exists