Charlotte Investments

The platform itself is okay, but the customer service at Charlotte Investments is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.

Do not use Charlotte Investments for anything serious. I used them for the past year and a half for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.

The platform at Charlotte Investments is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for the past year and a half of dealing with this, I have had enough.

If you are reading this considering Charlotte Investments - run. I wish I had read more negative reviews based on a colleague's recommendation. I thought the positive ones were real. Maybe some are. My experience over for roughly four months has been so bad I feel obligated to warn others. Do not make my mistake.

The reporting at Charlotte Investments is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.

I joined Charlotte Investments from a blog post comparing services and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.

I wanted to transfer my portfolio from another broker to Charlotte Investments. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.

Charlotte Investments offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.

The only good thing about Charlotte Investments is that they remind you why regulation matters. I found them through my accountant's suggestion. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.

After using Charlotte Investments for about three months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.