Changecapital SM Ltd has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Addresses: Kemp House 152-160 City Road London EC1V 2NX This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.maxoptions.com.
Changecapital SM Ltd locked my account without warning and demanded documents I had already submitted. for a couple of months now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Clear documentation|Good analytical tools|Multi-device support
Cons: Research section could be deeper
I had a dispute with Changecapital SM Ltd and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Personal attention|Low minimum deposit|Multi-device support
Cons: No crypto staking
KYC with Changecapital SM Ltd is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Segregated accounts|Transparent fees
Cons: Limited social trading features