Changecapital SM Ltd has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Addresses: Kemp House 152-160 City Road London EC1V 2NX This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.maxoptions.com.
Opened my account with Changecapital SM Ltd after attending a webinar they hosted and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Regular updates|Demo account available|Regular platform improvements
Cons: Mobile app could be improved|Onboarding videos are outdated
I experienced a security concern with my Changecapital SM Ltd account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Full transparency|Easy to use platform
Cons: No phone support on weekends|No integrated tax optimization
Changecapital SM Ltd has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Tax reports included|Risk management tools|Smooth onboarding|Multi-device support
Cons: Currency conversion fee exists|Inactivity fee applies after 12 months
After using Changecapital SM Ltd for nearly two years, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Wide product range|Easy to use platform|Comprehensive tools
Cons: Withdrawal takes 1-2 business days
I lost a significant amount because Changecapital SM Ltd did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Transparent fees|Professional team|Social trading features
Cons: No phone support on weekends
The mobile app from Changecapital SM Ltd is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Social trading features|Customizable dashboard|Low minimum deposit|Multiple order types
Cons: Limited cryptocurrency options|Could offer more webinars
Customer support at Changecapital SM Ltd seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Real-time alerts|Excellent charting|Two-factor authentication|Full transparency
Cons: No integrated tax optimization
I have been trying to close my account with Changecapital SM Ltd for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Educational resources|Easy withdrawals|Good mobile app|Easy to use platform
Cons: Research section could be deeper
Changecapital SM Ltd had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Good analytical tools|Customizable dashboard|Good mobile app
Cons: No phone support on weekends
After spending for about eight months trying to make Changecapital SM Ltd work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Full transparency|Risk management tools
Cons: Currency conversion fee exists