cfd.smart-epargne.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: cfd.smart-epargne.com.
Where do I even begin with cfd.smart-epargne.com? for a few weeks now of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Reliable uptime|Multiple order types|Real-time alerts
Cons: Wish they had more educational resources
The platform itself is okay, but the customer service at cfd.smart-epargne.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Personal attention|Comprehensive tools|Fast deposits
Cons: Minimum deposit could be lower
cfd.smart-epargne.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Fast deposits|Educational resources|Easy withdrawals
Cons: Inactivity fee applies after 12 months
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. cfd.smart-epargne.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Risk management tools|Dedicated account manager
Cons: Wait times can be long during peak hours
I signed up with cfd.smart-epargne.com after a trusted YouTuber reviewed them and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Segregated accounts|Two-factor authentication|Fast support response|Portfolio tracking tools
Cons: Account statements could be more detailed|Alert system is basic
The mobile app from cfd.smart-epargne.com is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Segregated accounts|Multi-currency support|Customizable dashboard
Cons: Cannot customize dashboard fully
I trusted cfd.smart-epargne.com with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Risk management tools|Responsive team
Cons: Live chat only during business hours|Wish they had more educational resources