Cexi (Cexi.io) has been flagged by ASIC (Australia) for "Unlicensed". Search IC001 for other entities related to this alert. Link to warnings from overseas regulators: GFSC https://www.fsc.gi/news/public-warning-regarding-the-website-httpscexiio-393 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: Cexi.io.
I had high hopes for Cexi (Cexi.io) through a financial advisor, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Stable platform|Dedicated account manager
Cons: Onboarding videos are outdated
I opened an account with Cexi (Cexi.io) for the past year and a half ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Market news feed|Detailed reporting
Cons: No crypto staking|Research section could be deeper
The only good thing about Cexi (Cexi.io) is that they remind you why regulation matters. I found them after doing extensive research. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Fast execution|Multiple order types|Demo account available
Cons: Spreads widen during volatile periods
The reporting at Cexi (Cexi.io) is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Copy trading available|Professional team|Great customer service
Cons: Alert system is basic
After for about three months with Cexi (Cexi.io), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Fast deposits|Automated trading options
Cons: Minimum deposit could be lower
I have been trying to close my account with Cexi (Cexi.io) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Copy trading available|Customizable dashboard|Real-time alerts
Cons: Limited ETF selection|Limited cryptocurrency options
Do not be fooled by the professional-looking website. Behind the scenes, Cexi (Cexi.io) is disorganized and incompetent. I found them after seeing their ad online and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Intuitive for beginners|Good analytical tools
Cons: No phone support on weekends
I referred a friend to Cexi (Cexi.io) from a blog post comparing services. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Demo account available|Regular updates|Customizable dashboard|Portfolio tracking tools
Cons: Limited demo account features