Cayo Flow Capital has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: Fax: 1 866 674 6760
Addresses: 50th Street Global Plaza Tower 19th Floor Suite H Panama City Panama This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.cayoflow.com.
The only good thing about Cayo Flow Capital is that they remind you why regulation matters. I found them through a forum discussion. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Good mobile app|Intuitive for beginners
Cons: Cannot customize dashboard fully|Live chat only during business hours
Cayo Flow Capital had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Multi-device support|Instant funding|Automated trading options|Great customer service
Cons: Cannot customize dashboard fully
I am in a dispute with Cayo Flow Capital over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Multiple order types|API access|Two-factor authentication
Cons: Wait times can be long during peak hours|Some tools only available on higher tiers
The reporting at Cayo Flow Capital is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Fast support response|Clean UI
Cons: Help articles are sometimes vague
Cayo Flow Capital has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Competitive fees|Multi-currency support|Personal attention|Risk management tools
Cons: Would like more payment methods
I closed a profitable position at Cayo Flow Capital and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Segregated accounts|Dedicated account manager|No hidden fees|Customizable dashboard
Cons: Withdrawal takes 1-2 business days|Alert system is basic
I wanted to transfer my portfolio from another broker to Cayo Flow Capital. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Professional team|Copy trading available|Fast support response
Cons: Minimum deposit could be lower|Help articles are sometimes vague
After for over a year with Cayo Flow Capital I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Personal attention|Full transparency|Demo account available
Cons: Research section could be deeper|Wait times can be long during peak hours
After using Cayo Flow Capital since I retired last year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Low minimum deposit|Social trading features|Multi-device support|Personal attention
Cons: No fractional shares|Currency conversion fee exists