Cathay DuPont Limited has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +81-34-579-5738 (Japan), +886-2-7741-4204 (Taiwan), +352-20881929 (Luxembourg)
Addresses: ThinkPark Tower 2-1-1 Osaki Shinagawa 141-6001 Tokyo Japan; Taipei 101 No. 7 Section 5 Xinyi Road Xinyi District Taipei City 110 Taiwan; Business Center Glacis 5 Rue Goethe 1637 Luxembourg This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: cathaydupont.com.
I had a dispute with Cathay DuPont Limited and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Reliable uptime|Comprehensive tools|Multi-currency support|No hidden fees
Cons: No dark mode on mobile
The onboarding at Cathay DuPont Limited was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Regular updates|Fast support response|Wide product range
Cons: Withdrawal takes 1-2 business days
Cathay DuPont Limited has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Real-time alerts|Clear documentation|Easy to use platform
Cons: Search feature is basic
Do not use Cathay DuPont Limited for anything serious. I used them for a few weeks now for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Instant funding|Smooth onboarding|Customizable dashboard
Cons: No integrated tax optimization
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Cathay DuPont Limited recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Responsive team|Two-factor authentication
Cons: Charting tools need more indicators