Carter Jones Capital has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Addresses: 1140 Avenue of the Americas New York 10036 USA This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.carterjonescapital.com.
The onboarding at Carter Jones Capital was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Market news feed|Great customer service|Helpful community forum
Cons: Limited cryptocurrency options|Wish they had more educational resources
The reporting at Carter Jones Capital is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Great customer service|Quick verification|Customizable dashboard|Helpful community forum
Cons: Nothing significant|Account statements could be more detailed
Carter Jones Capital locked my account without warning and demanded documents I had already submitted. for nearly two years later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Quick verification|Clean UI|Good mobile app
Cons: Slow to add new assets|Account statements could be more detailed