Captex / cap-tex.io has been flagged by Swiss Financial Market Supervisory Authority for "Other". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I found this company through a friend who recommended it. Before investing, I checked various regulatory databases and found that Captex / cap-tex.io has been flagged as an unauthorized entity. I informed my friend immediately. Please always verify with official sources - a quick search could save you thousands.
Cons: Unauthorized firm|Found in IOSCO warnings database
Where do I even begin with Captex / cap-tex.io? since I retired last year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Great customer service|Multi-device support|No hidden fees|Good analytical tools
Cons: Help articles are sometimes vague
Captex / cap-tex.io has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Multi-device support|Wide product range|Responsive team
Cons: Cannot customize dashboard fully|Could offer more webinars
Tried to withdraw my funds from Captex / cap-tex.io and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.
Cons: No regulatory oversight|Money disappeared|Fake testimonials
I gave Captex / cap-tex.io a fair chance. After for over a year of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Segregated accounts|Tax reports included|Competitive fees|Wide product range
Cons: Slow to add new assets|Onboarding videos are outdated
The hidden fees at Captex / cap-tex.io are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Educational resources|Responsive team|High security standards
Cons: Website design could be more modern|Charting tools need more indicators