CAPSTONE-MARKETS

The so-called education at CAPSTONE-MARKETS is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted since I opened my account last year thinking they would help me learn.

Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. CAPSTONE-MARKETS said it was market conditions. Same news, another broker filled me properly. They are not honest.

I want to warn everyone about CAPSTONE-MARKETS. They have been flagged by Comisión Nacional del Mercado de Valores as an unauthorized entity. I wish I had checked before investing. They use high-pressure sales tactics and fake testimonials. Once you send money, getting it back is nearly impossible.

CAPSTONE-MARKETS had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.

Customer support at CAPSTONE-MARKETS seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.

I was about to invest with CAPSTONE-MARKETS but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Comisión Nacional del Mercado de Valores has actually issued a warning about this firm. Thank goodness I checked before sending any money.

KYC with CAPSTONE-MARKETS is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.

I had a dispute with CAPSTONE-MARKETS and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

I experienced a security concern with my CAPSTONE-MARKETS account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.

I was contacted by CAPSTONE-MARKETS through social media. They promised guaranteed returns of 20-30% monthly. Being naive, I invested. The "account manager" pressured me to invest more and more. When I finally tried to take profit, my account was frozen and they stopped responding. Classic Ponzi/advance fee fraud.