Capstone Markets (capstone-markets.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: capstone-markets.com.
Where do I even begin with Capstone Markets (capstone-markets.com)? for about five months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Clean UI|Dedicated account manager|Automated trading options
Cons: Limited ETF selection|Limited demo account features
What really bothers me about Capstone Markets (capstone-markets.com) is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them based on a colleague's recommendation and I fell for the polished exterior. Never again.
Pros: High security standards|Excellent charting|Instant funding
Cons: Charting tools need more indicators|Limited cryptocurrency options
Opened my account with Capstone Markets (capstone-markets.com) after hearing about them at a conference and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Clear documentation|API access
Cons: Mobile app could be improved|Minimum deposit could be lower
I wanted to transfer my portfolio from another broker to Capstone Markets (capstone-markets.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Comprehensive tools|Detailed reporting
Cons: Website design could be more modern
The onboarding at Capstone Markets (capstone-markets.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: API access|Copy trading available|Social trading features|Smooth onboarding
Cons: Research section could be deeper|Limited cryptocurrency options
My withdrawal from Capstone Markets (capstone-markets.com) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for about ten months of being strung along.
Pros: Easy to use platform|Smooth onboarding|Transparent fees|Dividend tracking
Cons: Limited ETF selection|Would like more payment methods
Customer support at Capstone Markets (capstone-markets.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: API access|Quick verification|Stable platform
Cons: No crypto staking|Help articles are sometimes vague
Capstone Markets (capstone-markets.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Wide product range|Regular updates
Cons: Inactivity fee applies after 12 months|Mobile app could be improved
Do not believe the bonus offer from Capstone Markets (capstone-markets.com). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after hearing about them at a conference and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Great customer service|Automated trading options|Smooth onboarding|Reliable uptime
Cons: Withdrawal takes 1-2 business days|Account statements could be more detailed
I have been trying to close my account with Capstone Markets (capstone-markets.com) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: High security standards|Copy trading available
Cons: Could offer more webinars