capstellar.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: capstellar.com.
KYC with capstellar.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Economic calendar|Two-factor authentication|Real-time alerts|Excellent charting
Cons: Spreads widen during volatile periods|Some tools only available on higher tiers
I am in a dispute with capstellar.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Clear documentation|Responsive team|Wide product range
Cons: Limited cryptocurrency options|Could offer more webinars
The onboarding at capstellar.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Clear documentation|Customizable dashboard|Easy to use platform|Dividend tracking
Cons: Limited social trading features
Do not use capstellar.com for anything serious. I used them for roughly four months for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Wide product range|Dedicated account manager
Cons: No phone support on weekends|Limited demo account features
Opened my account with capstellar.com after my brother mentioned them and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Quick verification|Automated trading options
Cons: Currency conversion fee exists|No crypto staking