Capixtrade (capixtrade.io) has been flagged by ASIC (Australia) for "Unlicensed". Other regulator warning FINMA: https://www.finma.ch/en/finma-public/warnungen/warning-list/capixtrade/
Phones: 61240576394, 442035408989, 15795391318, 34930412044
Addresses: Rue Pré-de-la-Bichett Geneva Switzerland This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: capixtrade.io.
I had a dispute with Capixtrade (capixtrade.io) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Quick verification|Customizable dashboard
Cons: No live chat on mobile|No fractional shares
The platform at Capixtrade (capixtrade.io) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since I opened my account last year of dealing with this, I have had enough.
Pros: Stable platform|Educational resources|Portfolio tracking tools|Good mobile app
Cons: Would like more payment methods|Inactivity fee applies after 12 months
I experienced a security concern with my Capixtrade (capixtrade.io) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Multi-device support|Portfolio tracking tools|Competitive fees
Cons: Help articles are sometimes vague|Spreads widen during volatile periods
After for roughly four months with Capixtrade (capixtrade.io), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Good analytical tools|Tax reports included|Low minimum deposit
Cons: Website design could be more modern|Currency conversion fee exists
Capixtrade (capixtrade.io) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Detailed reporting|API access
Cons: Limited ETF selection|Cannot customize dashboard fully
The mobile app from Capixtrade (capixtrade.io) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Wide product range|Clean UI|Easy withdrawals
Cons: Alert system is basic
I requested my data from Capixtrade (capixtrade.io) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Great customer service|Market news feed
Cons: Live chat only during business hours
Capixtrade (capixtrade.io) locked my account without warning and demanded documents I had already submitted. for just over a year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Fast support response|Social trading features
Cons: Account statements could be more detailed|Spreads widen during volatile periods
Do not believe the bonus offer from Capixtrade (capixtrade.io). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited through word of mouth in my investment club and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Great customer service|Personal attention|Professional team
Cons: Would like more payment methods|No phone support on weekends
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Capixtrade (capixtrade.io) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Tax reports included|Professional team|Real-time alerts|Copy trading available
Cons: Alert system is basic