CapitalsXPlus has been flagged by Financial Markets Authority for "Registered/Licensed entity impersonators|Fraud and Other Types of Misconduct". We are concerned that CapitalsXPlus and its website may be operating a scam and withholding investor funds.
The CapitalsXPlus website offers investment plans and falsely claims to be based in New Zealand. CapitalsXPlus is not registered to provide financial services in New Zealand.
The Capit... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
My card was charged twice by CapitalsXPlus on the same day. I had to dispute it with my bank. CapitalsXPlus then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Multi-device support|Tax reports included|Dividend tracking
Cons: Limited ETF selection|No live chat on mobile
CapitalsXPlus offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Risk management tools|Intuitive for beginners|No hidden fees|Two-factor authentication
Cons: No live chat on mobile|No dark mode on mobile
The mobile app from CapitalsXPlus is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Market news feed|Instant funding
Cons: Research section could be deeper|Limited social trading features
CapitalsXPlus has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Clean UI|Tax reports included|Easy to use platform|Multi-currency support
Cons: Search feature is basic
CapitalsXPlus locked my account without warning and demanded documents I had already submitted. for a couple of months now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Good analytical tools|Great customer service
Cons: Limited ETF selection
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. CapitalsXPlus said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Stable platform|API access|Multi-currency support
Cons: Research section could be deeper|Help articles are sometimes vague
Opened my account with CapitalsXPlus from a blog post comparing services and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Economic calendar|Regular updates|API access|Tax reports included
Cons: Live chat only during business hours
I closed a profitable position at CapitalsXPlus and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Fast support response|Multiple order types|Dividend tracking|Instant funding
Cons: Limited ETF selection|Currency conversion fee exists
I lost a significant amount because CapitalsXPlus did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Intuitive for beginners|Competitive fees
Cons: Limited ETF selection
I had a dispute with CapitalsXPlus and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Portfolio tracking tools|Demo account available|Fast support response
Cons: Currency conversion fee exists|Email notifications too frequent