Capital2i (capital2i.net) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 61728077537
Addresses: The Turing Building Stratford Cross Stratford E20 1HZ This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: capital2i.net.
Capital2i (capital2i.net) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Competitive fees|Automated trading options
Cons: No integrated tax optimization
Capital2i (capital2i.net) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Multiple order types|Transparent fees|No hidden fees
Cons: Could offer more webinars
Capital2i (capital2i.net) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Risk management tools|Intuitive for beginners|Detailed reporting|Competitive fees
Cons: Mobile app could be improved
My card was charged twice by Capital2i (capital2i.net) on the same day. I had to dispute it with my bank. Capital2i (capital2i.net) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Stable platform|Competitive fees
Cons: Would like more payment methods|Wait times can be long during peak hours