Capital Trust Management has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Addresses: Suite 11A 131 West 33rd Street New York NY 10001 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.ct-mgmt.com.
Where do I even begin with Capital Trust Management? for about five months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Educational resources|Segregated accounts|Professional team
Cons: No crypto staking
The mobile app from Capital Trust Management is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Good analytical tools|Competitive fees
Cons: Withdrawal takes 1-2 business days
If you are reading this considering Capital Trust Management - run. I wish I had read more negative reviews from a blog post comparing services. I thought the positive ones were real. Maybe some are. My experience over since early this year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Automated trading options|Smooth onboarding|Risk management tools|Two-factor authentication
Cons: Website design could be more modern
The so-called education at Capital Trust Management is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for just over a year thinking they would help me learn.
Pros: Reliable uptime|Responsive team|Intuitive for beginners
Cons: No live chat on mobile|Currency conversion fee exists
Capital Trust Management offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Reliable uptime|High security standards|Fast support response|Multiple order types
Cons: Spreads widen during volatile periods|No integrated tax optimization
I requested my data from Capital Trust Management under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Reliable uptime|Automated trading options
Cons: Charting tools need more indicators|Alert system is basic
I have been trying to close my account with Capital Trust Management for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Personal attention|Customizable dashboard
Cons: Cannot customize dashboard fully
I had a dispute with Capital Trust Management and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Regular platform improvements|Tax reports included|No hidden fees
Cons: Limited social trading features
Capital Trust Management locked my account without warning and demanded documents I had already submitted. since mid-2025 later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Dedicated account manager|Wide product range|Clear documentation
Cons: No fractional shares
The platform itself is okay, but the customer service at Capital Trust Management is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Detailed reporting|Smooth onboarding
Cons: Cannot customize dashboard fully