Capital Consultants has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 603 6207 1503, Fax: 603 6207 5428
Addresses: M-3-19 Plaza Damas Sri Hartamas 50480 Kuala Lumpur Malaysia This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.capital-consultants.com.
After for over three years with Capital Consultants, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Market news feed|Quick verification
Cons: Search feature is basic|Slow to add new assets
My withdrawal request from Capital Consultants has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Personal attention|Helpful community forum|Fast execution
Cons: Website design could be more modern|Wish they had more educational resources
I referred a friend to Capital Consultants through a financial advisor. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Risk management tools|Competitive fees|Clear documentation
Cons: Help articles are sometimes vague
The only good thing about Capital Consultants is that they remind you why regulation matters. I found them through a forum discussion. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Easy withdrawals|Transparent fees
Cons: Spreads widen during volatile periods|Some tools only available on higher tiers
The mobile app from Capital Consultants is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: No hidden fees|Reliable uptime|Clear documentation|Fast execution
Cons: No integrated tax optimization
I lost a significant amount because Capital Consultants did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Reliable uptime|Great customer service|Responsive team
Cons: Spreads widen during volatile periods
The onboarding at Capital Consultants was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Segregated accounts|High security standards|Excellent charting
Cons: Could offer more webinars
Capital Consultants had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Educational resources|Two-factor authentication|Multi-device support
Cons: Would like more payment methods
Where do I even begin with Capital Consultants? for about three months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Competitive fees|Fast support response|Copy trading available
Cons: Cannot customize dashboard fully
I am in a dispute with Capital Consultants over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Automated trading options|Easy to use platform|High security standards|Comprehensive tools
Cons: Slow to add new assets|Wish they had more educational resources