Capital Arc Holdings has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +1 212 845 9703, Fax: +1 212 658 9197
Addresses: 26th Floor 299 Park Avenue New York NY 10171 USA This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.capital-arc.com.
Customer support at Capital Arc Holdings seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Risk management tools|Responsive team
Cons: Slow to add new assets|Minimum deposit could be lower
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Capital Arc Holdings recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Portfolio tracking tools|Educational resources|Copy trading available
Cons: Cannot customize dashboard fully|Minimum deposit could be lower
I wanted to transfer my portfolio from another broker to Capital Arc Holdings. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Reliable uptime|Transparent fees|No hidden fees
Cons: Some tools only available on higher tiers|Alert system is basic
Capital Arc Holdings seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Regular updates|Tax reports included|Portfolio tracking tools
Cons: No live chat on mobile|Wait times can be long during peak hours