*CAPEX has been flagged by Superintendencia del Mercado de Valores for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: https://capex.com.
I have been trying to close my account with *CAPEX for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: No hidden fees|Professional team|Responsive team
Cons: No integrated tax optimization
KYC with *CAPEX is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Detailed reporting|Dedicated account manager|Professional team|Market news feed
Cons: No fractional shares
Customer support at *CAPEX seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Transparent fees|Low minimum deposit
Cons: Onboarding videos are outdated