candle.traders has been flagged by Financial Services Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I joined candle.traders after seeing their ad online and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Quick verification|Segregated accounts
Cons: Would like more payment methods|Live chat only during business hours
The platform at candle.traders is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for over three years of dealing with this, I have had enough.
Pros: Excellent charting|Economic calendar
Cons: Email notifications too frequent|Spreads widen during volatile periods
I found candle.traders based on a colleague's recommendation and the initial impression was positive. But for about ten months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Good mobile app|Low minimum deposit
Cons: No fractional shares|Limited ETF selection
If you are reading this considering candle.traders - run. I wish I had read more negative reviews through word of mouth in my investment club. I thought the positive ones were real. Maybe some are. My experience over since last summer has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Comprehensive tools|Reliable uptime|Dedicated account manager|Regular updates
Cons: Limited ETF selection|Currency conversion fee exists
I closed a profitable position at candle.traders and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: API access|Clear documentation|Copy trading available
Cons: Charting tools need more indicators
The hidden fees at candle.traders are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Two-factor authentication|Intuitive for beginners
Cons: No live chat on mobile
candle.traders had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Regular platform improvements|High security standards|Multi-currency support
Cons: Mobile app could be improved|Research section could be deeper
I found this company through a friend who recommended it. Before investing, I checked various regulatory databases and found that candle.traders has been flagged as an unauthorized entity. I informed my friend immediately. Please always verify with official sources - a quick search could save you thousands.
Pros: Website looks legitimate on the surface
Cons: Unauthorized firm|Found in IOSCO warnings database
candle.traders seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Quick verification|No hidden fees
Cons: None so far|Desktop app not available on Linux
The so-called education at candle.traders is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for about eight months thinking they would help me learn.
Pros: Multiple order types|Intuitive for beginners
Cons: No dark mode on mobile|Research section could be deeper