BTT-Pro has been flagged by Ontario Securities Commission for "Unregistered/Unlicensed entity offering financial products or services". BTT-Pro found at www.btt-pro.com is not registered in Ontario to engage in the business of trading in securities. This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
The so-called education at BTT-Pro is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted since the beginning of the year thinking they would help me learn.
Pros: Customizable dashboard|Market news feed|Reliable uptime
Cons: No fractional shares|No dark mode on mobile
I had a dispute with BTT-Pro and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Portfolio tracking tools|No hidden fees
Cons: Inactivity fee applies after 12 months|Onboarding videos are outdated
BTT-Pro had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Clear documentation|Excellent charting|Customizable dashboard
Cons: Onboarding videos are outdated
Customer support at BTT-Pro seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Customizable dashboard|Regular platform improvements|Two-factor authentication
Cons: Search feature is basic
I gave BTT-Pro a fair chance. After since the beginning of the year of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Fast execution|Portfolio tracking tools
Cons: Wish they had more educational resources|Website design could be more modern