BTC Markets (btcmarkets.ai) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: Tower 42, 25 Old broad St, London EC2N1HN, United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: btcmarkets.ai.
After since mid-2025 with BTC Markets (btcmarkets.ai), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Professional team|Good analytical tools
Cons: Could offer more webinars|Email notifications too frequent
KYC with BTC Markets (btcmarkets.ai) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Tax reports included|Multiple order types|API access|Excellent charting
Cons: Some tools only available on higher tiers
I requested my data from BTC Markets (btcmarkets.ai) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Transparent fees|Risk management tools
Cons: Wish they had more educational resources|Inactivity fee applies after 12 months
After since early this year with BTC Markets (btcmarkets.ai) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Regular platform improvements|API access|Detailed reporting|Market news feed
Cons: Spreads widen during volatile periods
Opened my account with BTC Markets (btcmarkets.ai) after a family member had a good experience and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Fast deposits|Automated trading options|Stable platform|Wide product range
Cons: Currency conversion fee exists