BitMetrixDigital has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
My card was charged twice by BitMetrixDigital on the same day. I had to dispute it with my bank. BitMetrixDigital then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Great customer service|Transparent fees|Stable platform
Cons: Could offer more webinars|Help articles are sometimes vague
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. BitMetrixDigital recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Multi-currency support|Personal attention|Customizable dashboard
Cons: Search feature is basic
My withdrawal from BitMetrixDigital was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for about five months of being strung along.
Pros: Transparent fees|Dedicated account manager
Cons: Minimum deposit could be lower|None so far
Do not believe the bonus offer from BitMetrixDigital. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after a family member had a good experience and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Responsive team|Regular platform improvements
Cons: Mobile app could be improved|Website design could be more modern
The hidden fees at BitMetrixDigital are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Competitive fees|Real-time alerts|Comprehensive tools|Fast support response
Cons: Desktop app not available on Linux
After seeing ads for BitMetrixDigital online, I investigated. The company is listed in the IOSCO I-SCAN warnings database and has been flagged by Financial Conduct Authority. Their website looks professional but that means nothing - many scam operations invest heavily in appearance. Always check the regulatory warnings before investing.
Cons: Listed in warning databases|No transparency|Pressure to invest quickly
After doing some research AFTER the fact (I know, I should have done this first), I discovered that BitMetrixDigital is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.
Cons: Withdrawal fees demanded|Communication cut off|Not authorized
KYC with BitMetrixDigital is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Copy trading available|Full transparency|High security standards
Cons: Limited ETF selection
BitMetrixDigital has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Stable platform|Clear documentation
Cons: Limited ETF selection|Help articles are sometimes vague