Bitcrex has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Do not believe the bonus offer from Bitcrex. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited from a blog post comparing services and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Responsive team|Quick verification|Fast deposits|Helpful community forum
Cons: Email notifications too frequent
Bitcrex has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Multiple order types|Great customer service|Detailed reporting
Cons: Onboarding videos are outdated|Currency conversion fee exists
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Bitcrex said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Segregated accounts|Quick verification|Dedicated account manager|Full transparency
Cons: Nothing significant
Several red flags with Bitcrex: (1) They promise unrealistically high returns, (2) They're not registered with Financial Markets Authority, (3) Their contact information is vague, (4) They pressure you to deposit quickly. I recommend everyone do thorough due diligence before investing with any company.
Cons: Not registered with regulators|Unrealistic promises
I had high hopes for Bitcrex after hearing about them at a conference, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Multiple order types|Regular platform improvements
Cons: No phone support on weekends|Limited ETF selection
I had a dispute with Bitcrex and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Stable platform|Social trading features|No hidden fees|Portfolio tracking tools
Cons: Onboarding videos are outdated
KYC with Bitcrex is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Copy trading available|Responsive team
Cons: Charting tools need more indicators
After for over three years with Bitcrex, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Clear documentation|Educational resources|API access|Risk management tools
Cons: Account statements could be more detailed
I signed up with Bitcrex based on a colleague's recommendation and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Competitive fees|Easy to use platform
Cons: No phone support on weekends|Cannot customize dashboard fully
After spending for over a year trying to make Bitcrex work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Fast execution|Competitive fees
Cons: No live chat on mobile|Email notifications too frequent