I had a dispute with Bitcoin Evolution (bitcoinevolution.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Easy withdrawals|Risk management tools|Two-factor authentication|Great customer service
Cons: No dark mode on mobile|Wait times can be long during peak hours