BigBitMarket (bigbitmarket.com) has been flagged by ASIC (Australia) for "Unlicensed". Search IC001 for other entities related to this alert. This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: Bigbitmarket.com.
If you are reading this considering BigBitMarket (bigbitmarket.com) - run. I wish I had read more negative reviews after a friend recommended them. I thought the positive ones were real. Maybe some are. My experience over since I retired last year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Regular updates|Educational resources|Demo account available|Copy trading available
Cons: No phone support on weekends
I have been trying to close my account with BigBitMarket (bigbitmarket.com) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Market news feed|Regular platform improvements
Cons: Inactivity fee applies after 12 months|Email notifications too frequent
KYC with BigBitMarket (bigbitmarket.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Multiple order types|Comprehensive tools|Smooth onboarding
Cons: No live chat on mobile|Alert system is basic
Do not believe the bonus offer from BigBitMarket (bigbitmarket.com). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited based on a colleague's recommendation and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Smooth onboarding|Comprehensive tools
Cons: Spreads widen during volatile periods|Website design could be more modern
The platform itself is okay, but the customer service at BigBitMarket (bigbitmarket.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Personal attention|Two-factor authentication|Risk management tools|Market news feed
Cons: Live chat only during business hours|Help articles are sometimes vague
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. BigBitMarket (bigbitmarket.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Dedicated account manager|Clean UI
Cons: Could offer more webinars
BigBitMarket (bigbitmarket.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Good analytical tools|Transparent fees|Dividend tracking
Cons: Onboarding videos are outdated
I wanted to transfer my portfolio from another broker to BigBitMarket (bigbitmarket.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Market news feed|Social trading features|Customizable dashboard|Multi-currency support
Cons: Mobile app could be improved|No phone support on weekends
The spread at BigBitMarket (bigbitmarket.com) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them based on a colleague's recommendation and initially thought the platform was good - until I started trading seriously.
Pros: Helpful community forum|Easy withdrawals|Portfolio tracking tools
Cons: No phone support on weekends|Wish they had more educational resources
My withdrawal request from BigBitMarket (bigbitmarket.com) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Responsive team|Real-time alerts|Professional team|Transparent fees
Cons: Would like more payment methods|No crypto staking