Basiq Reserve (basiqreserve.com)

Customer support at Basiq Reserve (basiqreserve.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.

Basiq Reserve (basiqreserve.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.

The spread at Basiq Reserve (basiqreserve.com) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after a family member had a good experience and initially thought the platform was good - until I started trading seriously.

My withdrawal from Basiq Reserve (basiqreserve.com) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for over a year of being strung along.

The onboarding at Basiq Reserve (basiqreserve.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.

I opened an account with Basiq Reserve (basiqreserve.com) for about three months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.

Tried to withdraw my funds from Basiq Reserve (basiqreserve.com) and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.

My card was charged twice by Basiq Reserve (basiqreserve.com) on the same day. I had to dispute it with my bank. Basiq Reserve (basiqreserve.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.

I have been trying to close my account with Basiq Reserve (basiqreserve.com) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.

For anyone considering Basiq Reserve (basiqreserve.com), please be aware that this company has been flagged by Australian Securities and Investments Commission. This does not necessarily mean they are a scam, but it does mean they may not be authorized to operate in certain jurisdictions. I strongly recommend checking the official regulator website before making any investment decisions.