I had a dispute with AUSupersavings (ausupersavings.org) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Market news feed|Personal attention|Easy to use platform|Professional team
Cons: Minimum deposit could be lower