Aurum International Management has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +813-4550-0339, Fax: +813-6701-2463
Addresses: Kawase Building 3-17-5 Shinjuku Tokyo 160-0022 Japan This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.auruminternationalmngt.com.
I had a dispute with Aurum International Management and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Good analytical tools|Risk management tools
Cons: Wait times can be long during peak hours|Account statements could be more detailed
The onboarding at Aurum International Management was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Automated trading options|Risk management tools
Cons: Help articles are sometimes vague
Aurum International Management changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Market news feed|Comprehensive tools|Multi-currency support|Fast execution
Cons: No integrated tax optimization
The spread at Aurum International Management is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through a financial advisor and initially thought the platform was good - until I started trading seriously.
Pros: High security standards|Copy trading available|Easy to use platform|Customizable dashboard
Cons: Inactivity fee applies after 12 months|Currency conversion fee exists
Aurum International Management had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Good analytical tools|Responsive team|Two-factor authentication
Cons: Limited social trading features