Astraxexchange has been flagged by Autorité des marchés financiers for "Unregistered/Unlicensed entity offering financial products or services". Astraxexchange is not registered with the Autorité des marchés financiers (AMF) and is not authorized to solicit investors in Québec.
Last known city : Washington, United States This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: astraxexchange.com, astrax-exchange.com, web.astraxexchange.com.
I gave Astraxexchange a fair chance. After since early this year of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Good mobile app|Comprehensive tools|Low minimum deposit
Cons: Minimum deposit could be lower
Customer support at Astraxexchange seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Social trading features|Personal attention
Cons: Currency conversion fee exists
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Astraxexchange said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Regular updates|Good analytical tools|Two-factor authentication|Comprehensive tools
Cons: Research section could be deeper
Do not believe the bonus offer from Astraxexchange. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited through my accountant's suggestion and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Instant funding|Segregated accounts|Multiple order types|Easy to use platform
Cons: Alert system is basic|No crypto staking
After spending for over a year trying to make Astraxexchange work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Good mobile app|Segregated accounts|Risk management tools
Cons: Desktop app not available on Linux|Website design could be more modern
The onboarding at Astraxexchange was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Tax reports included|Full transparency
Cons: Limited demo account features
My card was charged twice by Astraxexchange on the same day. I had to dispute it with my bank. Astraxexchange then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Educational resources|Quick verification|Clean UI|Wide product range
Cons: Email notifications too frequent
I have been trying to close my account with Astraxexchange for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Wide product range|Responsive team|Quick verification
Cons: Limited demo account features
After since I opened my account last year with Astraxexchange I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Fast deposits|Easy withdrawals
Cons: Wait times can be long during peak hours
I found this company through a friend who recommended it. Before investing, I checked various regulatory databases and found that Astraxexchange has been flagged as an unauthorized entity. I informed my friend immediately. Please always verify with official sources - a quick search could save you thousands.
Cons: Not registered with regulators|Unrealistic promises