AssetTrusts has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. AssetTrusts recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Great customer service|Tax reports included|Excellent charting|High security standards
Cons: Withdrawal takes 1-2 business days
I had a dispute with AssetTrusts and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Multi-currency support|Economic calendar
Cons: Search feature is basic|Would like more payment methods
My card was charged twice by AssetTrusts on the same day. I had to dispute it with my bank. AssetTrusts then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Demo account available|Intuitive for beginners|Easy to use platform
Cons: Account statements could be more detailed|Cannot customize dashboard fully
AssetTrusts seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Market news feed|Low minimum deposit
Cons: Research section could be deeper
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. AssetTrusts said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Fast deposits|Clean UI|Economic calendar|Tax reports included
Cons: Account statements could be more detailed
Tried to withdraw my funds from AssetTrusts and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.
Pros: Professional looking website
Cons: Withdrawal fees demanded|Communication cut off|Not authorized
The mobile app from AssetTrusts is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Clean UI|Quick verification|Copy trading available
Cons: Limited ETF selection
Several red flags with AssetTrusts: (1) They promise unrealistically high returns, (2) They're not registered with Financial Markets Authority, (3) Their contact information is vague, (4) They pressure you to deposit quickly. I recommend everyone do thorough due diligence before investing with any company.
Cons: Listed in warning databases|No transparency|Pressure to invest quickly
After spending for a couple of months now trying to make AssetTrusts work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Economic calendar|Automated trading options|Portfolio tracking tools
Cons: Help articles are sometimes vague|Could offer more webinars
AssetTrusts locked my account without warning and demanded documents I had already submitted. for about three months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Quick verification|Comprehensive tools
Cons: Slow to add new assets|No dark mode on mobile