Assets Trade Desk (assetstradedesk.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: assetstradedesk.com.
After spending since I retired last year trying to make Assets Trade Desk (assetstradedesk.com) work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Regular platform improvements|Detailed reporting|Clean UI|Helpful community forum
Cons: Could offer more webinars|No phone support on weekends
Assets Trade Desk (assetstradedesk.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Professional team|Automated trading options
Cons: Onboarding videos are outdated
Do not be fooled by the professional-looking website. Behind the scenes, Assets Trade Desk (assetstradedesk.com) is disorganized and incompetent. I found them through a podcast recommendation and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Excellent charting|Good mobile app
Cons: Minimum deposit could be lower
Assets Trade Desk (assetstradedesk.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Segregated accounts|Easy to use platform|Social trading features
Cons: Could offer more webinars|None so far
If you are reading this considering Assets Trade Desk (assetstradedesk.com) - run. I wish I had read more negative reviews after a family member had a good experience. I thought the positive ones were real. Maybe some are. My experience over for the past year and a half has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Market news feed|Economic calendar
Cons: Alert system is basic|Help articles are sometimes vague
The platform itself is okay, but the customer service at Assets Trade Desk (assetstradedesk.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Two-factor authentication|Responsive team|Low minimum deposit
Cons: Would like more payment methods
I had high hopes for Assets Trade Desk (assetstradedesk.com) through a forum discussion, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Segregated accounts|Automated trading options|Easy withdrawals
Cons: Mobile app could be improved
Assets Trade Desk (assetstradedesk.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Professional team|Fast deposits|Comprehensive tools|Fast support response
Cons: Charting tools need more indicators
I requested my data from Assets Trade Desk (assetstradedesk.com) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Regular updates|Responsive team|Demo account available
Cons: Wish they had more educational resources
I wanted to transfer my portfolio from another broker to Assets Trade Desk (assetstradedesk.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Multi-device support|Risk management tools|Great customer service
Cons: Some tools only available on higher tiers|Slow to add new assets