Ashton Cole Global Investments has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: + 852 8192 4770
Addresses: Cheung Kong Center 2 Queens Road Central Hong Kong This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: acglobalinc.com.
The platform itself is okay, but the customer service at Ashton Cole Global Investments is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Low minimum deposit|Two-factor authentication|Competitive fees
Cons: Cannot customize dashboard fully|Wish they had more educational resources
Ashton Cole Global Investments has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Copy trading available|Quick verification|Easy withdrawals|Full transparency
Cons: Charting tools need more indicators|Limited ETF selection
After using Ashton Cole Global Investments for over a year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Full transparency|Copy trading available
Cons: Alert system is basic|Wait times can be long during peak hours
After for a few weeks now with Ashton Cole Global Investments I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Comprehensive tools|Detailed reporting|Professional team|No hidden fees
Cons: Could offer more webinars|Search feature is basic
My card was charged twice by Ashton Cole Global Investments on the same day. I had to dispute it with my bank. Ashton Cole Global Investments then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Copy trading available|Dedicated account manager|Smooth onboarding
Cons: Could offer more webinars|No dark mode on mobile
My withdrawal request from Ashton Cole Global Investments has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: High security standards|Reliable uptime|Fast execution
Cons: No integrated tax optimization
The reporting at Ashton Cole Global Investments is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Fast execution|Instant funding|Multiple order types|Good analytical tools
Cons: Help articles are sometimes vague|Desktop app not available on Linux
Ashton Cole Global Investments changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Fast support response|Detailed reporting|Copy trading available|Professional team
Cons: No live chat on mobile|No dark mode on mobile