AscendEX has been flagged by British Columbia Securities Commission for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
AscendEX locked my account without warning and demanded documents I had already submitted. for a few weeks now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Excellent charting|Social trading features|Responsive team|Clean UI
Cons: Would like more payment methods
I want to warn everyone about AscendEX. They have been flagged by British Columbia Securities Commission as an unauthorized entity. I wish I had checked before investing. They use high-pressure sales tactics and fake testimonials. Once you send money, getting it back is nearly impossible.
Pros: Initially responsive customer service
Cons: No regulatory oversight|Money disappeared|Fake testimonials
Do not believe the bonus offer from AscendEX. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after seeing their ad online and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Clear documentation|Competitive fees
Cons: Account statements could be more detailed
After spending for about five months trying to make AscendEX work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Tax reports included|Customizable dashboard|Fast execution
Cons: Currency conversion fee exists
The platform itself is okay, but the customer service at AscendEX is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Educational resources|Full transparency
Cons: Help articles are sometimes vague