Ascend Traders (ascendtraders.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.ascendtraders.com.
Ascend Traders (ascendtraders.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Multiple order types|Two-factor authentication|Instant funding|Market news feed
Cons: Account statements could be more detailed|Nothing significant
I opened an account with Ascend Traders (ascendtraders.com) since early this year ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Professional team|Stable platform
Cons: Wish they had more educational resources
After using Ascend Traders (ascendtraders.com) for a couple of months now, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Detailed reporting|Reliable uptime|Two-factor authentication
Cons: Wish they had more educational resources|Inactivity fee applies after 12 months
Ascend Traders (ascendtraders.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Reliable uptime|Demo account available|API access|Professional team
Cons: Charting tools need more indicators|Live chat only during business hours
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Ascend Traders (ascendtraders.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Comprehensive tools|Automated trading options|Instant funding
Cons: None so far
I joined Ascend Traders (ascendtraders.com) through a podcast recommendation and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Clear documentation|Social trading features
Cons: Mobile app could be improved|No phone support on weekends
The hidden fees at Ascend Traders (ascendtraders.com) are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Copy trading available|Professional team|Great customer service
Cons: Wait times can be long during peak hours