Ascend-Traders (ascend-traders.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: ascend-traders.com.
I wanted to transfer my portfolio from another broker to Ascend-Traders (ascend-traders.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Regular platform improvements|High security standards|Clean UI|Automated trading options
Cons: Wait times can be long during peak hours|Research section could be deeper
My withdrawal from Ascend-Traders (ascend-traders.com) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for the past year and a half of being strung along.
Pros: Clear documentation|High security standards|Multi-device support
Cons: Limited cryptocurrency options
The platform at Ascend-Traders (ascend-traders.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for a couple of months now of dealing with this, I have had enough.
Pros: High security standards|Professional team|Educational resources|Wide product range
Cons: No integrated tax optimization
KYC with Ascend-Traders (ascend-traders.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Detailed reporting|Easy to use platform
Cons: Live chat only during business hours|No live chat on mobile
I had a dispute with Ascend-Traders (ascend-traders.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Clean UI|Regular platform improvements
Cons: Cannot customize dashboard fully|Search feature is basic
I found Ascend-Traders (ascend-traders.com) from a blog post comparing services and the initial impression was positive. But for over three years later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Reliable uptime|Wide product range|Transparent fees
Cons: Limited demo account features|Would like more payment methods
Ascend-Traders (ascend-traders.com) locked my account without warning and demanded documents I had already submitted. since the beginning of the year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Professional team|Multi-device support|Great customer service
Cons: Research section could be deeper|Spreads widen during volatile periods
The mobile app from Ascend-Traders (ascend-traders.com) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Portfolio tracking tools|Instant funding|Multi-currency support
Cons: Could offer more webinars
I had high hopes for Ascend-Traders (ascend-traders.com) from a blog post comparing services, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Smooth onboarding|Responsive team|Fast deposits
Cons: Could offer more webinars
My card was charged twice by Ascend-Traders (ascend-traders.com) on the same day. I had to dispute it with my bank. Ascend-Traders (ascend-traders.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Low minimum deposit|Professional team
Cons: No phone support on weekends|No fractional shares