Apex Astral has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Where do I even begin with Apex Astral? for about eight months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Educational resources|Copy trading available|Smooth onboarding
Cons: Limited social trading features
My withdrawal from Apex Astral was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. since I opened my account last year of being strung along.
Pros: Responsive team|Copy trading available|Great customer service
Cons: Account statements could be more detailed|No fractional shares
Apex Astral offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Multi-device support|Personal attention|Tax reports included|Helpful community forum
Cons: Could offer more webinars|Wait times can be long during peak hours
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Apex Astral said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Wide product range|Educational resources|Portfolio tracking tools
Cons: Account statements could be more detailed
My withdrawal request from Apex Astral has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Fast support response|Detailed reporting|Tax reports included|Social trading features
Cons: Slow to add new assets|Email notifications too frequent
Apex Astral advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Personal attention|Regular platform improvements|Good mobile app
Cons: Limited cryptocurrency options
After for just over a year with Apex Astral I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Helpful community forum|Excellent charting
Cons: Website design could be more modern
Apex Astral seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Market news feed|Automated trading options
Cons: Wait times can be long during peak hours
Apex Astral had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Educational resources|Real-time alerts|Demo account available|Two-factor authentication
Cons: Account statements could be more detailed
Apex Astral has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Smooth onboarding|Educational resources
Cons: Nothing significant|Withdrawal takes 1-2 business days