Amber Capital Partners

I opened an account with Amber Capital Partners for about eight months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.

I requested my data from Amber Capital Partners under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.

I gave Amber Capital Partners a fair chance. After for the past six months of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.

The hidden fees at Amber Capital Partners are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.

I had a dispute with Amber Capital Partners and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

Amber Capital Partners has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.

My withdrawal from Amber Capital Partners was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. since last summer of being strung along.

Amber Capital Partners changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.

Do not be fooled by the professional-looking website. Behind the scenes, Amber Capital Partners is disorganized and incompetent. I found them after comparing multiple platforms and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.

Customer support at Amber Capital Partners seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.