Altexcapital (Imposter)

Altexcapital (Imposter) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.

I was contacted by Altexcapital (Imposter) through social media. They promised guaranteed returns of 20-30% monthly. Being naive, I invested. The "account manager" pressured me to invest more and more. When I finally tried to take profit, my account was frozen and they stopped responding. Classic Ponzi/advance fee fraud.

I opened an account with Altexcapital (Imposter) for a couple of months now ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.

My card was charged twice by Altexcapital (Imposter) on the same day. I had to dispute it with my bank. Altexcapital (Imposter) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.

The platform at Altexcapital (Imposter) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for nearly two years of dealing with this, I have had enough.

The onboarding at Altexcapital (Imposter) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.

I requested my data from Altexcapital (Imposter) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.

After doing some research AFTER the fact (I know, I should have done this first), I discovered that Altexcapital (Imposter) is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.

I was about to invest with Altexcapital (Imposter) but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Markets Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.

My withdrawal request from Altexcapital (Imposter) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.