Customer support at AllianceCryptoFXTrade (alliancecryptofxtrade.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Detailed reporting|Helpful community forum
Cons: Live chat only during business hours|Desktop app not available on Linux