Aivora Trade (jewelsbay.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: jewelsbay.com.
Aivora Trade (jewelsbay.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Two-factor authentication|Instant funding|API access|Full transparency
Cons: Would like more payment methods
The platform at Aivora Trade (jewelsbay.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for over a year of dealing with this, I have had enough.
Pros: Great customer service|Good mobile app|Low minimum deposit|Comprehensive tools
Cons: Website design could be more modern|Mobile app could be improved
Aivora Trade (jewelsbay.com) locked my account without warning and demanded documents I had already submitted. since the beginning of the year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Market news feed|Tax reports included|Automated trading options|Segregated accounts
Cons: Help articles are sometimes vague
The onboarding at Aivora Trade (jewelsbay.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Real-time alerts|No hidden fees
Cons: Research section could be deeper|Inactivity fee applies after 12 months
Aivora Trade (jewelsbay.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Fast deposits|Responsive team
Cons: Limited demo account features
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Aivora Trade (jewelsbay.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Dedicated account manager|High security standards|Quick verification
Cons: Website design could be more modern