acy.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: acy.com.
After spending for about eight months trying to make acy.com work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Segregated accounts|Stable platform|Quick verification
Cons: Could offer more webinars|Account statements could be more detailed
The platform itself is okay, but the customer service at acy.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Comprehensive tools|Easy to use platform
Cons: Cannot customize dashboard fully
Do not be fooled by the professional-looking website. Behind the scenes, acy.com is disorganized and incompetent. I found them based on a colleague's recommendation and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Detailed reporting|Quick verification|Smooth onboarding|Easy to use platform
Cons: None so far
I referred a friend to acy.com from a review site like this one. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Dividend tracking|Market news feed|High security standards
Cons: Help articles are sometimes vague
acy.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Low minimum deposit|Demo account available|Great customer service|Fast execution
Cons: Account statements could be more detailed
I lost a significant amount because acy.com did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Wide product range|Tax reports included|API access
Cons: Wait times can be long during peak hours|Could offer more webinars
acy.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Copy trading available|Comprehensive tools|Stable platform|Reliable uptime
Cons: Research section could be deeper
After for about eight months with acy.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Multi-currency support|Clean UI
Cons: Spreads widen during volatile periods