acapitalgroup.co has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: acapitalgroup.co.
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. acapitalgroup.co recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Dedicated account manager|Social trading features|Risk management tools|Regular platform improvements
Cons: Spreads widen during volatile periods
I experienced a security concern with my acapitalgroup.co account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Full transparency|Fast execution
Cons: Spreads widen during volatile periods|Search feature is basic
I had a dispute with acapitalgroup.co and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Clean UI|Comprehensive tools
Cons: Live chat only during business hours
I referred a friend to acapitalgroup.co from a blog post comparing services. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Dividend tracking|Fast execution
Cons: Limited social trading features
Do not be fooled by the professional-looking website. Behind the scenes, acapitalgroup.co is disorganized and incompetent. I found them after hearing about them at a conference and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Portfolio tracking tools|Copy trading available|Clear documentation|Instant funding
Cons: Email notifications too frequent
KYC with acapitalgroup.co is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Stable platform|Full transparency|Quick verification|Copy trading available
Cons: Wait times can be long during peak hours|Some tools only available on higher tiers